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How does payment work? +
When you book a seat, your payment is held securely in TradeSafe escrow — a certified South African escrow provider. The driver only receives the money once you have boarded (confirmed with your 4-digit PIN). If the driver never shows up, you are refunded automatically. The driver never touches the money until the ride actually begins.
When do I get paid as a driver? +
The moment you confirm a rider has boarded (by entering their PIN), their fare is released. It then lands in your bank account after TradeSafe's short clearance period, usually about a day.
What does OMW! charge? +
Drivers keep their full listed fare. Riders pay a small service & processing fee on top of the fare, shown clearly before you pay — there is nothing hidden added at checkout.
How do I cancel a booking? +
Open the ride and tap "Withdraw request" or "Cancel". Cancelling within 24 hours of departure may not be refundable, as the seat was being held for you.
What if my driver doesn't show up? +
Open the ride and use "Report a problem". If you paid and were not picked up, your payment is refunded automatically — the driver never receives it.
How do I get verified? +
Go to Account → Security & verification and complete the Smile ID check (a photo of your South African ID and a quick selfie). You need to be verified before you can post a ride or get a lift. This keeps the community safe.
Is my ID number safe? +
Yes. Your ID number is stored securely and is used only to confirm every member is who they say they are. Your facial biometric is processed by our verification partner Smile ID and is not stored by OMW!.
How does live tracking work? +
During an active ride you can share a live tracking link with anyone you trust, so they can follow your trip in real time. Location is only used while the app is in use — never in the background.
How do I report or block someone? +
Open the member's profile and use "Report user" or "Block user". Reports go to our team for review. You can also report a problem on any specific ride.
How do I post a ride? +
From the Home screen tap "Post a ride", set your route, date and time, number of seats and your fare per seat, then publish. You must be verified first.
I'm not getting notifications +
Make sure notifications are enabled for OMW! in your phone's Settings. You can also check Account → Notification settings. Reminders and ride updates are sent both as a push and to your in-app bell.
How do I delete my account? +
Go to Account → Delete account. If you have money currently held in escrow for an active ride, you'll need to resolve that first or contact support. Deleting removes your profile and personal details from OMW!.
I forgot my password +
On the sign-in screen tap "Forgot password?", enter your email, and we'll send you a secure reset link that expires in one hour.